Welcome to the June edition of Adviser News

Hi everyone! Many of your clients would be feeling the pinch from the rising cost of living here in Australia. We are committed to providing financial protection should something happen, you can read through how we have helped thousands of families below. We also remain committed to providing your clients the support they need to help them navigate through this changing economy and to meet their changing lifestyle needs. We have a range of affordability options and resources available here. 

Count on us to protect what matters most 

Last year alone, we paid over $1.30 billion in life insurance claims to 11,813 customers across Zurich and OnePath. If you want to delve into the details, we have our digital claims insights available online here > Zurich, OnePath, which include statistics, customer stories, rehabilitation, return-to-work services and claim trends from our in-house medical experts.  

Introducing our Chief Claims Officer, Matt Paterson

We are pleased to welcome our new Australia and New Zealand Chief Claims Officer, Matt Paterson. Matt has extensive experience in managing claims, operations, and customer value. Read Matt's note speaking to our commitment to claims.  

Quality of Advice review 

Zurich welcomes the Government’s response to the Quality of Advice Review and its commitment to prioritise reforms designed to remove inefficient regulation and documentation requirements on financial advisers.  

We look forward to working with the Government as it consults on subsequent streams of reform, including expanding access to quality and affordable advice beyond the superannuation sector. 

Upcoming changes to the Life Insurance Code of Practice

Zurich is dedicated to upholding industry standards as we transition our industry association membership from the Financial Services Council to the Council of Australian Life Insurers.  

Our aim is to ensure that when our customers take out life insurance, they receive the highest standards of service in all their interactions with us. Effective from July 1, 2023, the New Life Code will introduce important consumer protections covering every aspect of customer interaction. It will also provide enhanced safeguards for customers facing vulnerability, financial hardship, or experiencing a mental health condition. Click here for more information. 

Kieran.