Welcome to the June edition of Zurich and OnePath Adviser News

In the first half of April we reached a major milestone when all OnePath retail customers were migrated onto Zurich systems. This now means we have one core insurance platform and one digital portal infrastructure for our Zurich & OnePath customers. This significantly simplifies our IT infrastructure and puts us in a great position to continue to improve services to you and your clients.

We do however want to acknowledge that the migration did result in a number of defects and issues (mainly for those of you with OnePath customers) and I want to apologise for the inconvenience this may have caused and sincerely thank you for your patience and understanding while these defects and issues have been progressively worked through and fixed. 

Majority of issues have now been fixed and I want to assure you that the remaining issues are well understood and will be fixed over the next few weeks. We anticipate our call centres will remain under pressure in June and will then start to normalise. We aim to provide the very best service in the market and this is our number one priority. 

The Adviser Portal: Continuous improvements and functionality

As part of our ambition to provide the very best service in the market and continually improve advice efficiencies, we are adding enhancements and functionality to The Adviser Portal. I am pleased to inform you earlier this week we launched a number of new enhancements which will significantly increase your efficiency and make it easier to do business with us. We have more enhancements planned in the weeks and months ahead and will keep you informed as these come on stream. 

See the latest enhancements here

Sharing the stories that make all the difference

At Zurich we understand that life insurance is a promise. We strive to honour that promise and make a real difference to the lives of our customers and their loved ones during challenging times. We recently filmed our claims team about their experiences helping customers at claim time. They reinforce the great work our claims teams do every day and the dedication and support they provide to your customers. Watch our short stories and be inspired by the impact we collectively have as we protect our customers every day.

Watch Zurich claims stories

Thanks again for your ongoing support. We are committed to providing the very best service to you and you can be assured we will continue to invest in both of our Zurich & OnePath propositions for your benefit and the benefit of our customers. 

Thanks 

Kieran.