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LiveWell FAQs
Frequently Asked Questions
LiveWell is our global, innovative health and wellbeing app designed to engage your clients to make their health a priority. We want to offer our customers the best experience when it comes to their health – and LiveWell by Zurich does that with improved features such as goal setting, daily mediations and health check-ins that can be accessed anytime, anywhere.
Through relevant and engaging experiences, LiveWell by Zurich makes the path to better health more rewarding through the accumulation of Health Points which can be redeemed using the rewards store.
| Temporary Shutdown Period 18 November – 9 December |
Post 9 December |
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Rewards are changing, with no more premium tiers We are making rewards simple, but also available for everyone to redeem from Day 1 – there will be no more hierarchies or tier levels. It is simple to earn health points for healthy actions and redeem from all the rewards retailers available in the shop. Your clients can then spend these points as they choose with a large variety of local and global retail partners. |
Points will be reset for all with the new LiveWell by Zurich app It will be a fresh start on 9 December 2022. We know your clients worked hard for their points, but the new program will motivate and reward them even more when it comes to making sustainable health changes. To kick-start their points balance, they will receive 25 bonus points when they activate the new program. |
Zurich LiveWell premium discount will no longer be offered to new users While premium discounts based on health tiers will be no longer on the new app, we will honour and freeze the relevant LiveWell premium discount tier from 9 December 2022 for existing Zurich LiveWell clients and continue to apply this for the entirety of your client’s policy. The premium discount tier applied will be either the tier in the customers current LiveWell app on 9 December or the tier notified on the customers last renewal – which-ever is higher. Please speak to your BDM for more information in relation to the premium discounts. |
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Description |
Current Zurich LiveWell |
New LiveWell by Zurich |
|---|---|---|---|
|
Technology |
Mobile app |
Yes |
Yes |
|
Pair fitness devices |
Yes |
Yes |
|
|
Personalisation and tracking |
Dashboard |
Yes |
Yes |
|
Profile Settings |
Yes |
Yes |
|
|
Goal Setting |
No |
Yes |
|
|
Wellness Assessment |
Yes |
Yes – 5 health checks |
|
|
Lifestyle trackers |
No |
Yes – Mood, Stress and Alcohol |
|
|
Rewards and discounts |
Reward points |
Yes – Wellness Points |
Yes – Health Points |
|
Rewards shop |
No |
Yes |
|
|
Premium discounts |
Yes |
No |
|
|
Status tiers |
Yes |
No |
|
|
Content and resources |
Articles |
Yes |
Yes |
|
Meditations |
No |
Yes |
|
|
Polls |
No |
Yes |
|
|
Health Toolkits |
No |
Yes |
|
|
Calculators |
Yes |
No |
|
|
Recipes |
Yes |
No |
Daily Activities |
|
Read an article (2 per day) |
5 pts |
Complete Mood Tracker |
5 pts |
Complete Stress Tracker |
5 pts |
Complete Alcohol Tracker |
5 pts |
Complete Smoking Tracker |
5 pts |
Daily Targets |
|
Achieve 5,000 steps |
10 pts |
Achieve 10,000 steps |
15 pts |
Achieve 15,000 steps |
20 pts |
15 minutes of exercise |
10 pts |
30 minutes of exercise |
10 pts |
60 minutes of exercise |
20 pts |
Between 7 and 9 hours of sleep |
20 pts |
Achieve Meditate Target |
20 pts |
Achieve 100% Energized |
30 pts |
Bonus Activities |
|
Welcome to LiveWell |
25 pts |
7-day LiveWell Anniversary |
50 pts |
5-day Move Target Streak |
40 pts |
5-day Exercise Target Streak |
40 pts |
5-day Sleep Target Streak |
40 pts |
5-day Meditation Target Streak |
40 pts |
Zurich Australia Limited ABN 92 000 010 195, AFSL 232510 (Zurich Australia Limited) makes the LiveWell by Zurich application available to you under an arrangement with Zurich LiveWell Services and Solutions Ltd. Zurich Australia Limited is a company within the Zurich Financial Services Australia Group, which is a subsidiary of Zurich Insurance Group Ltd (ZIG).
Zurich LiveWell Services and Solutions Ltd, a company incorporated in Switzerland and part of ZIG, is responsible for and operates the LiveWell by Zurich application.
The information is current as November 2022 but may be subject to change.